Tag Archives: Ask an Expert

WHY?

I don’t think we ask “WHY?” often enough!  I don’t mean to get all “philosophical” here, but I think life is full of opportunities to question the  status quo!

http://en.wikipedia.org/wiki/Status_quo

I don’t want to introduce by bias to this question, so I will simply ask you to examine your life….everything you say and do and hear,  and ask “WHY?”  If you can’t come up with a good, solid answer, maybe it’s time to change your thinking.  

Just my thought for the day,  by Tom Burns, Seller of things essential to life as we know it….  You can connect with me at various social media sites through http://www.kimtag.com/nashvillesmarttom

Hard Questions

The answers to the following questions may seem obvious at first, but I urge you to take time to give serious thought to each one.  If you have something to share as a result of thinking about these questions, I hope you will post a comment.  Here we go:

  1. Who are you?
  2. What do you do?
  3. Where are you?
  4. When will you …______?(fill in the blank)
  5. Add the question “Why?” to each of the above questions.

Answer each of these questions as honestly as possible…..without imposing the expectations of friends, family, and co-workers.  The definitions you give to each of the questions should be totally your own.  Self examination is hard!  I suggest that you write down the answers, wait a few days, and review your answers.  Adjust your answers as time passes.

Welcome to the journey that is life!  The answers keep changing!  In my humble opinion, I think that’s good news!

My name is Tom Burns.  I sell things essential to life as we know it….and I hope you will share your comments with me.  You can connect at http://www.kimtag.com/nashvillesmartphone1 (1)

A Light Bulb Story

Last night I turned a lamp on and the light bulb was burned out!  This morning, I turned on a ceiling light and noticed a burned out bulb.  As I was looking at it, a second bulb went out….ARGH!  I got out my last package of incandescent bulbs, (which by the way I bought because the package said Double Life), and quickly replaced both bulbs….then it was off to the grocery to look for better light bulbs!

There really is a story here…..wait for it…..

So I’m browsing half an aisle filled with every variety and brand of bulb known to man, from $1.99 for a pack of 4 up to $32.00 for a single bulb!  Oh my…. so I start reading labels.  Every package I picked up said “Long Life” or “Lasts up to 7 Years” and every package had a different number for lumens and watts used.  Could it get any more confusing?  I just want my reading lamp to work and my dining room to be lit!  And I get really tired of changing light bulbs so frequently!    As I continued carefully reading labels, one line kept repeating on every package  in relation to how long I could expect the bulb to last….“based on 3 hours of use per day.”   ( Ah, so there’s the kicker!  If you dare to use it longer than 3 hours per day, it won’t last as long as the BOLD PRINT on the package says it will!

“Deceitful Advertising” I shout to myself!  “Can’t anyone invent a decent light bulb” I wonder to myself.  So I walk out of the store without buying any more bulbs right now.  The little voice in my head said, “maybe the bulbs I just replaced will last longer this time…”  sigh!

So here is where I continue the story….I sell appliances.  Every day people just like me walk into the showroom and tell me that they just want to buy something reliable!  We’ll use a washing machine for our example.  Just as I experienced in the grocery store with half an aisle of choices, the entire front section of our showroom is filled with washers….standard top loading, high efficiency top loading, front loading, small…medium….large, from $399 or less to $1299 or more!  Oh my….and so the process repeats.  A few days ago, I had a guest whose first comment was, “I don’t want brand X….I’ve only had mine for 4 years and it’s already broken!”  As we talked, I discovered that she had 4 children and used the machine daily…sometimes  doing 3 loads in a day!  So here is the appliance kicker…..most advertising concerning how much money you can save using this or that washer is based on 7 loads per week.  (she was doing nearly that much every two days!)  Notice, that does not say how long the machine will last….only how much money you can save in water, detergent, and electricity.

So now we get to the expectation versus reality part of this story!  Our expectations are based on rosy memories.  When we were young  and single, we did one load per week (at the laundromat).  Before we had children, we might have done two to three loads per week….wow, those machines from years ago must have been built a lot better than they are today, because they sure lasted a lot longer!!!  (or so it seemed)

But wait….there’s more!  Now, the same type of machine, with just a few “bells and whistles” added, is being used multiple times per day.  Same number of uses, just compressed in a shorter period of time!

Now I’m thinking about my light bulb problem….and calculate how many hours per day I use that dining room light.  Turns out that it’s on about 14 hours per day….significantly longer than the 3 hours per day stated on the packages!

Could this apply to appliances too?  Yes, absolutely!  Any machine, (or light bulb) put under extreme or heavy use will wear out sooner!

So when you tell me you “just want something reliable,” I might ask you about how the machine will be used.  How many in your family?  How often is it used?  I’m not being nosy, I’m just trying to guide you to the best washing machine to meet the needs of your family!

That’s what I do at A-1 Appliance every day.  My name is Tom Burns, and I sell things essential to life as we know it….  Connect with me at http://www.kimtag.com/nashvillesmarttom

By the way, stop by our Nashville showroom…we’ve converted a large section to LED lighting….we are saving a lot of money, and it looks really great!

Are You Visible Or Invisible?

Can I trust you?  Who are you?  Where are you?  Who do you work for?  Where can I find out more about your product or service?  These are questions we are all asking!

And I’m asking you….”How do you answer these questions?”  How do you establish credibility and verify your identity?   This man is asking those questions:

I choose to be visible!  I believe people have come to expect transparency and visibility.  If you are invisible, then as far as they are concerned, you don’t exist!

Has privacy ceased to exist?  Of course not!  But the reality is that nearly everything we do is tracked, sold, used for marketing, or searched for by consumers.  People want to read our reviews, see what we like, share in what we know and do 24/7.

I’m reading Daniel Pink’s book “To Sell is Human.”   It’s a good read….I highly recommend it:bookcoverjpeg-e1354078407704I agree with his premise that we are all selling something!  And I believe that being a good salesperson means being visible!   So what will you choose?

Visible….or Invisible?  My name is Tom Burns!  You can find me at http://www.kimtag.com/nashvillesmart  I sell things essential to life as we know it….

Acceptance

Debbie Weaver, star of the hit ABC show The Neighbors, made a profound statement in a recent episode.  She said,  “We can’t change what we are on the outside….we can only change who we are on the inside.”

It seemed like a great life lesson, and important to remember at home and at work.    So the thought for today is this:  “When people look at you, do they see the what or the who?  What can you do today to change that perception?

I’m smiling as I share this thought with you today!   By Tom Burns,  Seller of things essential to life as we know it….

tom Connect with me at http://www.kimtag.com/nashvillesmart

Appliance Happiness!

Appliance Happiness

Surprise

It begins this way with many of our customers.  As you first walk into the A-1 showroom and kitchen gallery you are greeted at the door by a pleasant and experienced appliance professional. Your first impression is that the inventory is vast and the kitchen displays are modern and presented with tasteful style.
Calm
Once our customers realize that we are not high-pressure but instead committed to listening then recommending the best appliance options, a sense of calm and relaxation occurs. It may be the most relaxed feeling you can experience in a retail store.
Grins
Close by is an appliance professional that not only guides you to the best choices for your home but also shows you how to save time and money with your purchases. Now you are thinking about how much more you gained just by shopping with A-1.
Joy
It is months later and you are still thrilled when you think about the selection of A-1 appliances that serve you every day in your home. You talked, we listened; we guided, you pondered; you purchased, we delivered and installed; you gained great value, we gained a good friend. And we become a friend that assists you with your appliance needs for life.
Appliance Happiness: improving your home and your life with A-1 Appliance Company’s complete solution of professional sales and service.
Visit our website at http://www.a1appliance.com for more information

“Cooking is an art…”

“Cooking is an art and patience a virtue… Careful shopping, fresh ingredients and an unhurried approach are nearly all you need. There is one more thing – love. Love for food and love for those you invite to your table. With a combination of these things you can be an artist – not perhaps in the representational style of a Dutch master, but rather more like Gauguin, the naïve, or Van Gogh, the impressionist. Plates or pictures of sunshine taste of happiness and love.”
~ Keith Floyd – a British chef and television personality who hosted numerous cooking shows for the BBC

Stop by A-1 Appliance and let me help you create the kitchen of your dreams!

 

We create “Appliance Happiness!”

Shopping For Kitchen Appliances

For most people, buying a new kitchen appliance or a washer/dryer is not a frequent experience.  It’s not like choosing a restaurant for lunch today.  A lot is at stake here….You need to feel confident that you can find a good selection of product, that the company is reputable, and that the staff is qualified to meet your needs.  In my humble opinion, A-1 Appliance is your best choice!  (Disclaimer: I have been a member of the sales staff at A-1 Appliance for over 15 years) 🙂

We have an incredible selection of appliances in all categories!  You may find inspiration in the Wolf/SubZero Living Kitchen, or in our live Jenn-Air kitchen.

For more ideas, venture upstairs to our Bosch/Thermador gallery, or to our Electrolux kitchen.  On any given day, you may find us baking cookies in our Miele kitchen….yummy, it sure smells good at A-1 Appliance!

Do you need to learn about magnetic induction cooking?  I can show you how with a quick demo!  I love to boil ice….yes, I said ICE.  I put a scoop of ice in the pan, and within 90 seconds I have boiling water!

Not only does A-1 Appliance have a great showroom, we also have an in-house service department.  Do you need to talk with a service technician?  We can do that!  We have our own delivery and installation team.  You may have a very complicated installation issue.  If you need on site assistance in the planning stage…we can do that!  WOW….A-1 Appliance has a great sales staff too.  We offer an educational experience at A-1….we create APPLIANCE HAPPINESS!

 

 

Frequently Asked Questions With Answers By GE

I’ve been thinking lately about the questions we hear frequently in the sales and service departments at A-1 Appliance.  Finding new ways of communicating the answers between departments, as well as to our customers, is the purpose of this blog entry.

One way would be to post links to sites that answer questions.  Today I would like to highlight the GE website:

http://www.geappliances.com/service_and_support/faqs/

This site organizes the answers by general information and by appliance type, i.e., wall oven, dishwasher, range, etc.

You can also contact us at A-1 Appliance and we will do our best to  help.  Here’s our link:

http://www.a1appliance.com/default.php  While there, you can sign up for our newsletter (filled with very helpful information), and visit our facebook page (“like” us for insider information and be the first to know about clearance and sale items.)

If you are considering a new appliance, I would be happy to consult with you.  Contact me at 615-352-5174 in Nashville, or by e-mail at tburns@a1appliance.com.

Thought For The Day

who?

what?

Where?                                  When?

Why?

WHY NOT?